Nobody is coming to help. It’s a stark and confronting reality that almost immediately invites a fight or flight response and in business we see it every day.
Whether you’re trying to resolve a bad customer experience that shouldn’t have happened or if you’re tackling structural change to your industry, or whether you’re simply trying to pull your business out of disappointing quarterly returns, the reality is in that moment no one else is coming. There’s no second team just like yours squirrelled away in another room, there’s no one else already working on the problem, there is just you and a handful of others to solve this.
The only time someone else will come is when you’re gone and by then it’s too late to do anything because it’s not your problem anymore.
The realisation that it’s up to you and your team, or you and a cross-section of colleagues all focused on a single task above all else can be an incredibly empowering, uplifting and educational experience.
If you succeed it’s because of your collective works. If you fail but tried everything you could then at least you’ve learnt a lot and your effort will show. But if you fail because you spent too much time trying to mitigate risk from lack of action, and in doing so don’t put enough actions in to the market, then you’ll have learnt little and achieved less.
So no matter your challenge, be it with your boss, your customers, or your whole business realise this: no one is coming, it’s up to you to make the difference.
So go make it.