Increasingly customer experiences are starting and finishing in purely vocal and aural environments.
The increase, breadth and depth of predictive and always-getting-smarter technologies such as AI and machine learning are already making keyboards and screens redundant.
By 2033 your home, car, phone will be interconnected and will know you so well they will predict what you want before or as you want it.
If websites do exist in 15 years, they likely won’t be recognisable, incrementally improved, versions of what they look like today. Today’s experiences will look positively prehistoric.
Future students will look back and laugh at un-personalised experiences, and be baffled over the effort we all currently take to physically navigate websites to solve our tasks.
So what’s your plan for the future?